Privacy Policy

1. Introduction

Walktru ("we," "us," "our," or "Company") operates the Walktru application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our Service.

2. Information We Collect

We collect information you provide directly to us, such as:

• Name, email address, and phone number
• Property address and details
• Tenant information (name, email, phone number)
• Inspection data including room photos, notes, and condition ratings
• Tenant signatures collected during the walkthrough process
• Lease details such as move-in date, lease end date, and security deposit amount
• Settlement records including itemized charges and uploaded receipts

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process walkthroughs and generate signed PDF reports
• Send inspection codes and notifications to tenants via email and SMS
• Notify landlords when inspections are submitted
• Authenticate users and manage accounts
• Generate and deliver deposit settlement records to both parties

4. Information Sharing

We do not sell or rent your personal information. We may share information with third-party service providers who help us operate the Service, including Supabase (database and file storage), Telnyx (SMS delivery), and Resend (email delivery). These providers are contractually obligated to use your information only as necessary to provide services to us.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access your information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to opt-out of certain processing

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@walktru.app.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date above.